Article “Developments in the Overall Customer Satisfaction League” by S. Littlechild

Stephen Littlechild published an article “Developments in the Overall Customer Satisfaction League” in Cornwall Insight Energy Spectrum, Issue 745, on 18 January 2021.

You can read the article here

Updated calculations from 25 February 2021 can be viewed here and from April 2021 here (pages 21-22)

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