Article “Ofgem’s customer complaints – Is anyone listening?” by S. Littlechild

Stephen Littlechild published an article “Ofgem’s customer complaints – Is anyone listening?” in Utility Week on 31 July 2020.

In this article Stephen Littlechild asks whether it is worthwhile requiring energy retailers to publish quarterly complaints statistics when there are questions over both its consistency and actual value.

To read the article on Utilty Week website (subscription required), please click here

The text can be found here

 

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